Refund Policy

Shop with confidence from one of the USA’s fastest growing online retailers

We want you to be 100% happy with your purchase and that’s why we offer our 30 day 100% ‘no quibble’ money back guarantee.

As a family-run business, we believe in being straight with our customers and doing the right thing.

Straight-forward and fair

We understand that ordering online from a company you’ve not used before can sometimes be a cause for concern, so we’ve worked hard to keep our Refund Policy as straightforward and generous as possible.

Our famous 30 day, no quibble money-back guarantee

We think it’s one of the simplest and fairest guarantees around: if you change your mind or don’t like your purchase – for whatever reason - you can get a refund at any time within 30 days of receiving your order, no questions asked.

There’s just a few things we request:

• You must tell us that you wish to have a refund within 30 days of receiving your order
• You must return the product to us within 14 days of letting us know you wish to have a refund

Good old-fashioned service

We are committed to giving good old-fashioned, award-winning customer services and our mantra is to treat every single customer as we would want to be treated ourselves.

In a world of automated messages and outsourced call centers, we think you’ll find our approach to customer services refreshing.

Quick & easy returns process

If you do need to return an item to us, please get in touch and we’ll give you all the details you need. We ask that you please do not return an item to us without speaking to us first – as in some cases, we may not need you to return it at all.

We’ve worked hard to make our returns process as quick, easy and stress-free as possible.

If the fault is ours, we’ll cover your return postage. If not, we will ask you to pay the postage to get the item back to us. We think that’s fair.